Last updated: 21 July 2026
Memori ("we", "us", "our") is a journal and memory book app designed to help you capture, store, and revisit your memories. We are committed to protecting your privacy and handling your data transparently and responsibly.
This policy explains what data we collect, why we collect it, how we use it, and your rights.
Memori is operated by Memori App (UK).
We act as the data controller for your personal data.
If you have any questions about this policy or your data, you can contact us at:
memorispaces@gmail.com
We only collect the data necessary to provide and improve the app.
This data is pseudonymised and does not include your journal content, photos, or identifiable personal text.
We use your data strictly to operate and improve the app:
| Purpose | Data Used |
|---|---|
| Account authentication | Email, profile data, Apple User ID |
| Store and display memories | Entries, photos, location |
| Voice-to-text transcription | Temporary audio |
| Generate Memory Books (PDF) | Selected entries and photos |
| Share journals | Email of invited users |
| Manage subscriptions | Trial and subscription data |
| Send waitlist confirmations and launch updates | Email address |
| Send notifications (optional) | Device token, preferences |
| Improve the app | Pseudonymised usage data |
We rely on the following legal bases:
You can withdraw consent at any time via your device settings or by contacting us.
We use trusted service providers to operate the app. We only share the minimum data necessary.
| Service | Data Shared | Purpose |
|---|---|---|
| Supabase (EU) | Account data, entries, photos | Authentication, database, storage, and backups |
| Vercel | Requests to our website and backend | Website and backend hosting |
| Apple (Sign in with Apple) | Apple User ID, email, name | Authentication (data stays with Apple) |
| Stripe | Payment details and delivery contact for book orders | Process payments for printed books |
| RevenueCat | Subscription and purchase status, device identifiers | Manage app subscriptions and access |
| Gelato | Your Memory Book file and delivery name, address, and contact details | Print and deliver your Memory Book |
| OpenAI | Audio recordings | Voice transcription (not retained) |
| BigDataCloud | GPS coordinates | Convert coordinates into place names |
| Resend | Email address | Send account, sharing, and waitlist emails |
| EmailJS | Name, email, message | Send feedback and bug reports |
| Sentry | Pseudonymised diagnostic and crash data (no journal content) | Error monitoring |
| PostHog (EU) | Pseudonymised usage data | Product analytics |
All providers act as data processors under contract and do not use your data for their own purposes.
We also keep internal operational records needed to run the service reliably and securely, such as system and webhook logs, service usage logs, waitlist entries, and pending journal invitations. These are used only to operate and secure the service. Encrypted database backups are held by our hosting providers and expire automatically on their standard backup cycle.
Some services we use (such as OpenAI) may process data outside the UK or European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, such as:
Memori requests optional permissions:
You can disable any permission in your device settings. The app will continue to function with reduced features.
We take security seriously and implement:
Voice recordings are deleted immediately after transcription and never stored on our servers.
If you share a journal, other members can see:
You control access and can remove members at any time.
When a member leaves or is removed from a journal, they keep read access and can export their contributions for 7 days, after which their access ends. The memories they added remain in the journal for its other members.
If no subscription is started:
Your data is yours. We send advance warnings before any deletion occurs.
Analytics data is retained only as long as necessary for product improvement.
You have the right to:
You can exercise these rights via the app or by contacting us.
We respond to all requests within one month.
Memori is not intended for children under 13, and we do not knowingly collect their data.
If you believe a child has created an account, please contact us and we will delete it promptly.
We may update this policy occasionally. We will update the "Last updated" date and notify users of significant changes.
If you have any questions:
memorispaces@gmail.com
memoriapp.co.uk
Memori is built to help you keep your memories, privately, securely, and entirely under your control.