Delete your Memori account

You can request account deletion at any time. In-app deletion can't finish while a print order is in progress; once it has finished and any payment or refund has been settled, you can try again. You can still contact us about your data rights while an order is in progress. You do not need to reinstall or open the app to ask us to do it.

Fastest: delete it in the app

If you still have Memori installed and can sign in, this is the quickest way. Deletion starts straight away and removes your account and data from the live service, apart from the items listed below. Backups held by our providers expire on their normal cycle.

1. Open Memori and sign in.
2. Open your profile menu.
3. Tap Delete my account, below Sign out, and confirm.

Without the app: ask us by email

Send us a deletion request from the email address you use to sign in to Memori.

• Please send it from the email address linked to your Memori account. If you signed in with Apple and chose to hide your email, say so in your message.
• We may contact you to confirm the account is yours before we delete it.
• We normally respond within one month; if the law allows us more time, we'll tell you why.

Please do not send passwords, sign-in links or codes, journal entries, photos, or payment details. We will never ask you for them.

What gets deleted

• Your account, your profile and your settings.
• Journals that only you are in (with all their memories and photos). These are removed from the live service and can't be restored through Memori. Copies in our providers' backups expire on their normal backup cycle.
• Your Memory Book files.

Shared journals

Shared journals that still have other members stay for those members, and the memories you added remain in them, with your name removed.

What we keep

• We keep two limited records of the deletion: an audit record with your account ID and email address, deleted 2 years after the deletion starts; and a technical record of what was removed and whether each step completed, with no email address, deleted 2 years after the deletion has completed (if a step has not completed, we keep it until it has). We keep them so we can show that your deletion request was completed and investigate security incidents.
• We delete our order details, including those from orders you did not complete, when you delete the book or your account. Stripe keeps payment records for accounting, tax and fraud-prevention purposes.

Before you delete

• Deletion is permanent. If you want a copy of your memories, export them in the app first.
• You can't delete a book, or your account, while an order for that book is in progress. An order counts as in progress from when you start paying for it: for up to 1 hour if you do not finish paying, for up to 8 days if your card payment was authorised but the order was not placed, and otherwise until the order has finished and any payment or refund has been settled. Once the order has finished and any payment or refund has been settled, deletion works as normal.
• Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it in your device's subscription settings.

For more detail, see our Privacy Policy and Terms of Service.